1. Overview

This Policy explains how we collect, use, and protect information across our websites, mobile apps, software services, and related products within the Schedsuite ecosystem. We align with applicable laws (CCPA, CalOPPA, GDPR where applicable) and industry-standard security practices.

2. Information We Collect

A. Information You Provide Directly

• Account: Name, email, phone, password, company, team info.
• Customer Data: Clients, jobs, routes, addresses, schedules, invoices, notes, photos, documents you input into BookingEase.
• Billing: Payment details processed by third parties (e.g., Stripe). We do not store full card numbers.
• Communications: Emails, support requests, feedback, forms, or messages.

B. Automatically Collected

• Device: IP address, browser, OS, device identifiers.
• Usage: Logs, pages visited, timestamps, interactions, feature usage.
• Geolocation: Approximate location (IP or user input) for routing.
• Cookies/Tracking: Session, analytics, performance, preference cookies.

C. Third-Party Integrations (Optional)

If you connect third-party services (e.g., Google Maps, email, cloud storage), we may receive information required for the integration, subject to their privacy terms.

3. How We Use Your Information

• Provide and maintain scheduling, routing, and job management.
• Authenticate users and secure accounts.
• Communicate about accounts, updates, and support.
• Improve platform efficiency, performance, and user experience.
• Analyze usage and develop new features (including automation capabilities).
• Process payments and subscriptions.
• Prevent fraud/abuse and comply with legal obligations.

We do not sell your personal information.

4. Legal Basis for Processing (GDPR)

• Contractual Necessity — to deliver the Services.
• Legitimate Interests — to improve functionality, security, and analytics.
• Consent — when you opt into optional features.
• Legal Obligation — when required by law.

5. How We Share Information

A. Service Providers

Trusted third parties supporting platform operations (hosting, payments, email delivery, analytics, mapping/location). Access is limited to what's necessary to perform their services.

B. Team-Level Sharing

Within a team, authorized members may see data based on team permissions.

C. Legal Compliance

We may disclose information when required by law (e.g., subpoenas, court orders, regulatory requests).

D. Business Transfers

In a merger, acquisition, or sale, data may transfer as part of business assets. You will be notified of material changes.

We never sell personal data for monetary gain.

6. Data Security

• Encrypted transmission (HTTPS) and sensitive storage.
• Restricted internal access on a need-to-know basis.
• Regular security monitoring and audits.

No system is 100% secure; transmission of data is at your own risk.

7. Data Retention

We retain data only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and data at any time.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold
• Correct inaccurate information
• Delete data ("Right to be Forgotten")
• Opt out of marketing communications
• Data portability
• Limit processing under certain conditions

To exercise these rights, contact: support@bookingease.com

9. Children's Privacy

The Services are not intended for individuals under 16. We do not knowingly collect data from minors; if discovered, we will delete it promptly.

10. Cookies & Tracking

We use cookies for authentication, session tracking, analytics, and performance. Disabling cookies may affect functionality.

11. International Data Transfers

If you are outside the U.S., your data may be transferred and processed in the U.S., where protections may differ. We implement safeguards for lawful, secure transfers.

12. Third-Party Links

Our Services may contain links to third-party sites. We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Policy periodically. Material changes will be communicated by updating the "Last Updated" date, posting notices, or emailing when appropriate. Continued use after changes signifies acceptance.

14. Contact Information

Monserrat Tech LLC
Email: support@bookingease.com
Website: bookingease.com